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"Most of the times, we fail to resolve issues just because they are not identified at the right time..."
Accurate recording of issues and actions is important to any organization wanting control over their product quality and standards of service. Without the ability to monitor issues and actions, which are a good indicator of performance and improvement, we do not have an accurate picture of the state of our organization. Remember, ignored issues tend to grow in severity, with subsequent consequences.
PROQUIS system allows recording, monitoring and analysis of issues and actions. This is the centre for all problem resolution management within PROQUIS. Wherever the problems are initially recorded (via Customer Care/Complaints, Supplier Control/Actions, Audit Management/Non-Conformances, etc.), these are ALL visible within this module. As such, it provides a superb centre for the monitoring and analysis of all "issues" that occur within the organization, from initiation, through rectification, and preventative actions.
For example, if a simple complaint is logged via Customer Care, this shows immediately on the Fault Log. It may then be decided that it is necessary to raise some internal actions, vendor actions or perhaps a training review. These can all be initiated and then monitored from the Fault Log.
Notification rules can be defined based on the type and severity of the problem, thus ensuring that all the right people are informed of problems as they happen. Operations or Quality and Systems Managers will appreciate the ability to see the big picture. So, the outstanding events will never be left unattended with PROQUIS due to the system’s internal and external email, reminders and even escalation rules to ensure the relevant tasks are dealt with.
The module quickly searches for proven issue resolutions – using the PROQUIS bank of information available whenever it is required so why have employees struggle to resolve an issue if the standard procedure is in place? PROQUIS Issues and Action analyzes issues through determination of the volume of reasons and causes, their costing and its affect on the overall business. The logical analysis of problem produces the solution at the click of a mouse!
PROQUIS Issues and Actions Module is integrated with all other modules to provide you with non conformity login from all areas such as customer complaints, audits non conformances and supplier issues and actions. All of these problems or issue records are ultimately stored within the Issues and Actions Module and may be viewed, edited and analyzed there.
