ISO/ IEC 20000-1

Information Technology - Service Management Specification

An Extract

This specification defines the requirements for a service provider to deliver managed services. This part of BS ISO/IEC 20000 is based on and supersedes BS 15000-1.

It may be used:

• By businesses that are going out to tender for their services.
• To provide a consistent approach by all service providers in a supply chain.
• To benchmark IT service management.
• As the basis for an independent assessment.
• To demonstrate the ability to meet customer requirements.
• To improve services.

This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.

To see the full article visit the BSI website

This is only an overview/extract of the standard. Users should not rely on its accuracy, but should refer to the complete standard of the appropriate revision.