Proquis Customer Care
Overview
For companies to grow and prosper, customer retention and relationship management is critical. As customer care is the foundation to profitability of any business, you need to have all important customer-related information at your fingertips. Proquis Customer Care provides this with a simple web-based application developed to assist your sales and customer service teams in managing customers better and more efficiently, thereby enhancing your team’s productivity.
Benefits
- Central repository of all customer related information
- Comprehensive customer complaint management system
- To-Do list to provide a complete picture of all pending tasks
- Correspondence trail and purchase history for each customer
- Subscriptions to send out regular marketing communication
- Instant reports for quick data analysis
- Customer Care questionnaires with both on-site and remote access
- Ensure conformance with regulatory requirements of ISO, FDA, FAA and many more regulatory authorities
- Easily scalable system for single/multiple sites or single/multiple users
What can Proquis Customer Care do for you?
Proquis Customer Care is an intelligent application designed to provide your customer-facing team with enhanced control and to save administrative time. The system records all critical customer details and provides quick and easy methods of keeping your customers up-to-date. This will allow your managers to become more efficient and to focus on generating new business that adds to the bottom-line. Some of the benefits of Proquis Customer Care are:
Access the customer and correspondence details from anywhere in the world+
100% web–based Proquis Customer Care module enables easy access to the information from anywhere the internet is accessible. With this system, accessing your critical data does not require you to be in the office.
- Global and instant access of customer information
- Ensures all sites/locations are up-to-date with customer information
- Important information at your fingertips
- Increased control and monitoring
Ensure regulatory compliance +
Proquis Customer Care provides a complete trail of all customer correspondence. This is critical when dealing with regulatory authorities where you may be required to retrieve customer information and have documents readily available to show that the customer issues have been resolved. During audits, you may also be required to show customer satisfaction surveys. Proquis Customer Care does all this and more.
- Gain competitive advantage
- Easily retrievable information with complete audit trail
- Enhanced product and process quality
- Reduced risk and profitable bottom-line
Comprehensive customer management system+
Proquis Customer Care gives you the advantage of having ALL customer-related information in a single system. This Customer Care Module is designed to be your customer relationship management tool storing customer details such as names, addresses, sales representative, contacts list and correspondence records. In Proquis Customer Care, once the reminders are set for customers, an item in the To-Do list is automatically created ensuring important customer care is meticulously maintained. Useful customer feedback can be gathered and analyzed using the customer call responses section of this module.
- Centralized source of customer information
- Quick and easy access to customer details
- Stay in control of your tasks and responsibilities
- Efficient customer relationship management
- Repository of customer feedback
Send out regular marketing communication to prospects and customers +
In today’s fast-moving environment, it can be challenging to both keep an eye on your prospects and regularly communicate with existing customers. Proquis Customer Care offers the facility to associate each customer contact with one or more subscriptions such as company newsletters, sales brochures, technical bulletins, or product notices. These subscriptions can be emailed to any/all of your contacts using the Proquis database. For a continuous trail, the system also updates the corresponding record with the date and time when the subscription was sent.
- Enhance customer loyalty with regular communication
- Easily send out marketing information to customers and prospects
- Save time and effort with automated subscriptions
- Visibility of all subscriptions sent to your prospects/customers
Central repository of customer correspondence +
Proquis Customer Care is an excellent tool for storing a complete history of customer correspondence. Customer correspondence may be anything from a quick note about a phone conversation with a customer, detailed notes about a client meeting, or even uploaded letters, faxes, or emails sent to, or received from the customer. Proquis Customer Care is your contact management center and can be used to set automatic escalations and reminders. This system enables an analysis code, set up for each correspondence item, which helps with extracting and analyzing items with similar analysis codes.
- Clear visibility of information
- Bridges gaps between sales and marketing
- Customer communication trail stored in the database – useful during External Audits
- Analyze your sales processes based on a specified Analysis Code
Record and track customer complaints and non-conformances+
In Proquis Customer Care, the customer complaints are linked directly with the Issues and Actions module, enabling a quick resolution and visibility of customer issues. With this integration, you can easily record the customer issues and actions taken, communicate the issues internally and externally via e-mails, quickly investigate reasons and root cause of the issues and provide analysis reports that help you focus on improvements. Gathering information in this way helps you avoid recurrence of an issue.
- Enhance communication and stay connected with customers
- Improve customer service and speed of response
- Get clarity on any outstanding customer issues and actions
- Reduce delays in actions
Real-time reporting and analysis+
A set of pre-existing reports gives you the big picture, especially important for the managers when trying to understand the flaws in the system or analyzing the sales forecast. Proquis Enterprise system comes with a strong reporting tool that is customized for each module. Customer Care reports include customer listing, customer complaint details report, sales forecast report, and orders listing by products.
- Stay well informed of new issues identified or actions planned
- Get the big picture and plan for future
- Reduce risks by trends analysis
Use RAP for customer care questionnaires+
The new Remote Access Portal (RAP) allows you to assign outstanding issues and actions to remote users, customers or suppliers. Through RAP, the user can email a product or service satisfaction questionnaire to customers and analyze their responses through the reporting tool. For each question answered, the user can also add evidence documents. The system also allows you to define the access rights for additional security.
- Regularly get customer feedback
- Enhanced customer trust and confidence
or call (North America) +1 (877) 876 3430 or (Europe) +44 (0)1795 479001
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