Proquis Issues and Actions
Overview
Accurate recording of issues and actions is vital to any organization needing control over its product's quality and standards of service. Without the ability to monitor issues and actions – typically excellent indicators of performance and improvement – it is difficult to gain an accurate picture of the state of any organization. Ignored issues also tend to grow in severity, with subsequent and often unfavorable consequences.
In heavily regulated environments, it is particularly crucial that all issues be recorded and resolved in a timely manner through corrective, preventive, or improvement actions as a critical step to enhance the process and product quality. The Proquis Issues and Actions Module keeps your issues and actions under control. The simple, web-based application is designed to record issues, plan associated actions, and analyze them for continuous improvement.
Benefits
- Superb center for monitoring and analyzing all issues and actions
- Ensure conformance with regulatory requirements of ISO, FDA, FAA and many more regulatory authorities
- Robust quality system with complete integration between audits, customers, suppliers, and the associated issues and actions
- To-do list provides a complete picture of all pending tasks
- Set reminders and escalations for pending issues and actions to be taken for completion on time
- Root-cause analysis minimizes problem recurrence
- Action plan summary provides a snapshot of planned actions and its details
What can Proquis Issues and Actions do for you?
Proquis Issues and Actions module is a robust application that provides greater control over all issues arising from various departments within the organization. The system records critical information related to all problems and actions to give a clear picture and prevent the issues from growing in severity. Here are some of the benefits you will achieve with Proquis Issues and Actions:
Access the issues-related information from any part of the world+
100% web–based Proquis Issues and Actions module enables easy access to the information from anywhere you can access the Internet. With this system, you won't be forced to return to your office to access critical data.
- Global access of issues and actions information
- Crucial information at your fingertips
- Increased control and monitoring
Ensure regulatory compliance +
Proquis Issues and Action is the core of our effective quality system. Even a single non-conformance can result in substantial financial costs. The system allows complete recording of all the non-conformances and its associated actions from various sources. This provides you with a robust CAPA system that is a solid foundation for quality management and continuous improvement – key to effective regulatory conformance.
- Gain competitive advantage
- Enhanced product and process quality
- Reduced risk and enhanced bottom-line
Comprehensive non-conformance and CA/PA record+
Proquis Issues and Actions allows you to maintain a complete record of all the issues and corresponding action-related information including fields such as source reference, organization hierarchy, issue stage, severity, type of action required, its details and an action plan summary. The system also allows you to define the root cause analysis that provides a database of all causes of an issue under a single record.
- Centralized control of all issues
- Enhanced communication by associating issues with a department or hierarchy level
- Easily spot open issues by recording the issue stage
- Root cause analysis prevents recurrence of an issue
Central repository for all issues and their resolution+
Proquis Issues and Actions is a robust system for resolution of issues of all types. Whatever the source of the issue – customer complaints, supplier issues or audit non-conformances – ALL are visible within this module. As such, it provides a superb center for the monitoring and analysis of all "issues" that occur within the organization, from initiation through rectification with all associated details of actions. The system also has a feature to search for similar issues and solutions – using the Proquis repository.
- Fast issue resolution through the issues and actions repository
- Save time and effort when resolving similar type of issues
- Better visibility of pending issues from all sources – NEVER miss anything critical
- Easily compare audit answers with audit scores
Seamless Integration with Audits, Document Control, Supplier, and Training modules of Proquis+
Proquis Issues and Actions being the center of problem resolution integrates seamlessly with other modules of Proquis. To resolve an issue, a corrective, preventive, or improvement action needs to be taken. This might require changing a process/ procedure document or training the staff so that the issue doesn’t recur. Proquis Issues and Actions module connects the quality systems of organizations by allowing a document change request, initiating training/ personal appraisals for an issue, creating actions for non-conformances of an audit, and even adding evidence documents.
- Tighter control
- Holistic regulatory compliance management
- Easily raise actions for each issue
Resolve pending issues and plan actions via Remote Access Portal+
The new Remote Access Portal (RAP) allows you to assign outstanding issues and actions to remote users - customers or suppliers. Through RAP, the user can access specific issue records, get a to-do list, add actions as required, and submit an action plan for review. The system also allows you to define the access rights for additional security.
- Enhance communication and stay connected with external stakeholders
- Clarify any outstanding third-party issues and actions
- Always review the most up-to-date real-time information
- Reduces delays in actions
Issues and Actions reporting and analysis+
A set of system-generated reports give you the big picture, especially important for managers when trying to understand the flaws in the system or learn from previous issues. The Proquis system comes with a strong reporting tool that is available for each module. For Issues and Actions the reports can provide action summaries, issues details, issues analyses by reason, and corrective, preventive/ improvement action completion charts.
- Stay well-informed of new issues identified or actions planned
- Get the big picture and plan for future
- Reduce risks by trends analysis
- Easily monitor the progress of a project or action plan
or call (North America) +1 (877) 876 3430 or (Europe) +44 (0)1795 479001
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